Get in Touch
Questions about bonuses, withdrawals or a partnership idea? Our team is here around the clock. Drop us a message and we'll get back to you within 24 hours.
The 365in support team is made up of real people who are passionate about gaming and committed to helping players get the most out of the platform. Every message we receive is read by a human, assigned a unique reference number, and handled by an agent who has the knowledge and authority to actually resolve your issue — not just pass you along to someone else. Whether you're asking about a pending withdrawal, a bonus that hasn't arrived, or a technical problem with the app, you'll get a direct, clear, and helpful response.
We are committed to fast, honest, and genuinely helpful responses. Our team aims to reply to all general queries within 24 hours, and we treat payment-related issues as a priority — escalating them within 2 hours during operating hours. We support queries in Hindi, English, Tamil, Telugu, and Marathi, so you can always communicate in the language you're most comfortable with. Before you reach out, it's worth checking our FAQ page — many common questions about downloads, bonuses, and withdrawals are answered there instantly. But if you need to speak to us directly, we're ready.
Support categories
Our team is trained across all areas of the platform. Here's what we handle.
Account & Registration
Need to reset your password? Having trouble completing KYC verification? Considering closing your account or switching your registered phone number? Our account team handles every type of identity and access issue, including recovering accounts, updating personal details, and processing account closures with full data protection compliance. We aim to resolve account issues within the same business day for most cases.
Payments & Withdrawals
Deposit not showing up? Withdrawal taking longer than expected? A bonus that was promised hasn't appeared in your wallet? Our payments team has direct access to transaction logs and can investigate, trace, and resolve payment issues faster than any other channel. For genuinely urgent payment problems — such as a withdrawal that has been pending for more than 2 hours — flag it as urgent in your message and we will escalate immediately.
Technical Support
App crashing on launch? Games loading slowly or not at all? Experiencing display issues on your device? Our technical team can diagnose and help resolve device-level, network-level, and app-level issues across all major Android devices. When contacting us about a technical issue, please include your device model, Android version, and a brief description of exactly when the problem occurs — this helps us resolve it dramatically faster.
Game Queries
Questions about the RTP (Return to Player) of a specific game? Unclear on the rules of a particular title? Believe an outcome in a game round was incorrect or disputed? Our game specialists can explain the mechanics of any game on the platform, provide RTP data, and investigate disputed rounds using the transaction and game-state logs we maintain for every session. All disputed rounds are reviewed by a senior specialist and a written outcome is provided.
What to include in your message
A complete message gets resolved faster. Here's what our team needs.
The more information you include in your first message, the faster we can resolve your issue — often in a single reply rather than a back-and-forth exchange. Before hitting send, make sure your message includes:
- Your registered email address — this is how we locate your account in our system. Please use the same email you registered on 365in with, even if you're contacting us from a different address.
- A clear description of the issue — tell us what you were trying to do, what happened instead, and when it occurred. The more specific you are ("I tried to withdraw ₹5,000 at 3:45pm on 15 June and received an error code E-1042"), the faster we can investigate.
- Any error messages — if the app or platform showed you an error message, code, or pop-up, please include the exact text. A screenshot is even better. Error codes give us direct access to the log entries related to your issue.
- Screenshots if applicable — for payment issues, a screenshot of the failed transaction or your bank statement entry is extremely helpful. For technical issues, a screen recording of the problem occurring tells us in seconds what would take paragraphs to describe.
- Your preferred resolution — let us know what outcome you're hoping for. Whether it's a refund, a bonus credit, a fix for a technical issue, or simply an explanation — telling us upfront helps us direct your query to the right specialist immediately.
Contact Details
Check our FAQ first — your answer might be there. It covers downloads, bonuses, withdrawals and more.
Response time promise
We don't just aim to respond — we commit to specific standards you can hold us to.
Every message gets a reference number. The moment your query reaches us, our system logs it with a unique reference number that is sent to your email. Use this number in any follow-up message to skip straight to the agent handling your case — no need to repeat your story.
General queries: reply within 24 hours. For account questions, game queries, and general information requests, our standard commitment is a full response within 24 hours of receiving your message — at any time of day or day of the week.
Peak hours: reply within 4 hours. During our peak operating window of 10am–10pm IST, our team is at full capacity and aims to respond to all incoming queries within 4 hours. Most responses during this window arrive within 1–2 hours.
Payment issues: escalated within 2 hours. Any query involving player funds — a delayed withdrawal, a deposit that hasn't credited, a bonus that hasn't been applied — is treated as a priority case. These are escalated to our payments team within 2 hours and receive the highest level of attention. If your payment issue is urgent, please select "Withdrawals" as your subject in the form above to ensure immediate routing.
All disputes resolved in writing. Every dispute — whether about a game outcome, a payment, or an account issue — receives a written resolution with a clear explanation of the findings and outcome. We believe players deserve to understand why a decision was made, not just what it was.
Before you contact us
These are the most common issues — with instant answers so you don't have to wait for a reply.
Your answer might be in the FAQ
We've answered the most common questions about downloads, bonuses and withdrawals — you may not even need to message us.